Gareth Shaw, Which? Money Expert, said:
“After almost two weeks of disruption that have seen many TSB customers shut out of vital services, people will rightly be seeking answers and assurances.
“If the bank is to restore the trust of its customers, it must be swift in responding to those affected and in providing compensation. Customers should note down every time they’re affected as evidence to ensure they receive what they’re due.
“The banking industry must put meaningful investment into its IT infrastructure so we don’t see a repeat of this shambles again.”