Which? comments as TSB customers face further disruption

Gareth Shaw, Which? Money Expert, said:
“TSB customers who endured chaos with their bank earlier in the year will be asking themselves how on earth this could be happening again. TSB bosses gave robust assurances that lessons had been learned – so this will come as a real blow to all those who stuck with the bank.

“Customers can incur fines, penalties and fees when they’re not able to access their finances, so the bank must offer compensation to all those affected. For TSB customers at their wits’ end with the bank – there has never been an easier time to switch and the Current Account Switch Service makes the process as painless as possible.”