Natalie Hitchins, Head of Home Products and Services at Which?, said:
“The collapse of Yorkshire Energy will be deeply concerning for customers, especially those in vulnerable situations and facing financial difficulties due to the pandemic. However, customers should not panic and while they wait for Ofgem to appoint a new provider we’d recommend taking a meter reading.
“The regulator must appoint a new supplier as soon as possible and work with it to ensure a smooth transition and vulnerable customers are able to receive the same level of support.
“Once the transition is complete, customers are under no obligation to stay with the appointed provider and should consider shopping around for a better deal – in both price and customer service.”
Notes to editor
Customers looking for cheaper energy deals can compare deals with Which? Switch, a transparent and impartial way to compare energy tariffs and find the best gas and electricity supplier for you.
Which? calculates that a medium user (using 12,000kWh gas and 2,900kWh electricity per year) on a dual-fuel default tariff at the level of the current price cap could save up to £219 by switching to the cheapest deal on the market. Based on widely-available tariffs available across England, Scotland and Wales, paying by monthly direct debit, with paperless bills. Data is from Energylinx and correct on 16 November 2020.