Which? comments following Ofgem’s announcement that over a million customers will be refunded after 18 firms overcharged customers

Natalie Hitchins, Head of Home Products and Services at Which?, said:

“It is right the regulator has intervened and sent a clear message to suppliers that this kind of behaviour is unacceptable. Firms must now act quickly to help affected customers, making it clear who is owed a refund and then doing so swiftly and without hassle.”

“Energy customers have already been left reeling by an increase to the price cap which allows suppliers to raise the prices of their default tariffs to where they were before the pandemic, risking further strain on households struggling with rising bills due to increased usage during lockdown.

“Switching is still the best way to save money, so anyone looking for a better deal or improved customer service should look to change suppliers – you could save more than £150 a year.”

Notes to editor
Customers looking for cheaper energy deals can compare deals with Which? Switch, a transparent and impartial way to compare energy tariffs and find the best gas and electricity supplier for you.

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