Which? comments on bank holiday Jubilee weekend travel chaos

Rory Boland, Editor of Which? Travel said: 

“The bank holiday Jubilee weekend is meant to be a time of celebration and has given many people a chance to take their first holiday abroad in years, but instead it is bringing stress for thousands of passengers who are facing painfully long airport queues to get away.

“If a flight is cancelled, airlines must offer compensation where applicable and the option of rerouting with a rival carrier, if necessary – and the government and Civil Aviation Authority must intervene where airlines are ignoring their legal obligations.

“The shameful scenes at UK airports this half term are the result of an industry in which some airlines feel they can get away with ignoring consumer rights and acting with near impunity. It is clear that passenger rights need to be strengthened, so the government must drop plans to cut compensation for delayed and cancelled flights and the CAA must be given the power to issue direct fines so it can hold airlines to account when they flout the law.”


Notes to editors

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