Rory Boland, Which? Travel Editor, said:
“British Airways’ offer of refunds, rebooking at a later date or flights from Switzerland will be useless for many passengers who fear they will be stranded in Italy while the country is in lockdown.
“BA must fulfill its duty to passengers by giving them adequate information and support while they are stuck in Italy and putting them on the earliest available alternative flights out of the country – with other carriers if necessary.
“The CAA must monitor this situation closely to ensure airlines are meeting their legal obligations to re-route customers back to the UK safely, and that passengers are not left out of pocket as a result of the cancellations.”
Notes to editors:
- Any passengers who incur additional costs as a result of being rerouted home via an indirect route should retain all receipts to have these costs reimbursed by their airline.
- For more information about your rights around flight delays and cancellations, visit: https://www.which.co.uk/consumer-rights/regulation/denied-boarding-regulation
- For the latest guidance from the CAA, visit: https://www.caa.co.uk/Commercial-industry/Airlines/Guidance-on-consumer-law-for-airlines/