Rocio Concha, Which? Director of Policy and Advocacy, said:
“This letter comes after Which? reported BA and EasyJet to the Civil Aviation Authority over their handling of delays and cancellations and lays bare the appalling treatment passengers have endured from some airlines.
“It’s good to see regulators setting out their concerns and raising the prospect of enforcement action, but we know they have limited powers to effectively hold airlines to account when they break the rules.
“Passengers need the CAA to be more proactive in its approach to enforcement. To help with that the government must give the aviation regulator powers to fine airlines directly when they step out of line.
“The government should also drop misguided plans to cut passenger compensation for domestic flights, which risk encouraging bad practices highlighted by the regulators, such as overselling tickets.”
Notes to Editors:
- Which? is campaigning for travel reforms that put passengers first, including fining powers for the CAA and a mandatory ADR system. Sign our petition to transform travel: https://campaigns.