Which? comments on government’s aviation charter

Rocio Concha, Which? Director of Policy and Advocacy, said:

“It will be helpful to some passengers to have this advice and a reminder of their rights, but this knowledge is of limited use when some airlines routinely ignore their legal obligations, as they have done during the recent chaos at UK airports.

“Passengers want airlines to be held accountable – so the government should create a code of conduct and give the aviation regulator powers to fine carriers directly when they break the rules.

“The unacceptable airport disruption shows why passengers need their rights to be enforced by a strong regulator and also backed up by a fair compensation regime – so the government should drop plans to cut passenger compensation for delayed and cancelled UK flights.”


Notes to editors

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