Rocio Concha, Which? Director of Policy and Advocacy, said:
“The government’s own research estimates that consumer detriment costs £54 billion a year, so it’s good to see that the government is moving forward with plans to hand the CMA getting stronger powers to clamp down on firms that behave poorly.
“The ability to impose significant fines on firms that break the rules should act as a deterrent for breaches of consumer law and prevent consumer rip-offs. In digital markets, it is vital that the Digital Markets Unit is given the appropriate powers to tackle the dominance of a handful of tech giants.
“However, it is disappointing that this Bill is only in draft form. The government must urgently prioritise the progress of this draft Bill so as to bring forward a full Bill to enact these vital changes as soon as possible.”