Which? comments on latest CASS figures that reveal more customers are switching to challenger banks

Gareth Shaw, Head of Money at Which?, said:

“Our research has shown that fresh thinking and innovation from some of the challenger banks has shaken up the market and put them ahead of some of the biggest banking brands for customer satisfaction.

“After a turbulent year of IT meltdowns that caused inconvenience to millions of people, anyone feeling frustrated with their bank should consider switching – as there has never been an easier time to move to a new provider.”

Notes to editor

Which? current account customer satisfaction press release: https://press.which.co.uk/whichpressreleases/best-and-worst-banks-challenger-banks-record-high-levels-of-customer-satisfaction-while-tsb-slumps/