Rocio Concha, Which? Director of Policy and Advocacy, said:
“Which? started the campaign for victims of bank transfer scams with a super-complaint more than five years ago, and welcomes a Bill to enable mandatory reimbursement of APP victims when they are not at fault.
“Scam victims currently face a reimbursement lottery depending on who they bank with, so the regulator must now be ready to ensure firms treat their customers consistently and fairly, with tough enforcement for those that break the rules.”