Natalie Hitchins, Head of Home Products and Services at Which?, said:
“It is positive to see the industry working together to ensure vulnerable customers can stay connected during these unprecedented times, when more people than ever will be relying on a good broadband connection.
“Customer support is also vital to keep people connected, and a good provider will not only deliver decent connection but also good value for money and customer service when needed. Anyone with concerns on paying their bills should contact their provider immediately.”
Notes to eds
Which? is a non-profit organisation working to make life simpler, fairer and safer for consumers. During the coronavirus crisis, Which? is making a range of news, advice and guides available for free for anyone who needs it at https://www.which.co.uk/news/coronavirus/