Which? comments on Ofcom’s investigation into potential customer contract breaches by BT

Rocio Concha, Which? Director of Policy and Advocacy, said:

“It’s extremely concerning that BT is under investigation for potentially failing to provide clear and simple information for new customers at a time when customers under contract with EE, Plusnet and BT are facing huge above-inflation hikes to their bills.

“With the cost of living crisis continuing to bite, Which? is calling on providers to let their customers leave their contracts without incurring exit fees to switch or negotiate a better deal if they face price hikes – regardless of whether or not these increases can be said to be ‘transparent’. Providers should also carefully consider the level of any mid-contract price hikes when many consumers are already under huge financial pressure.”


Notes to Editors:

Which? cost of living campaign

The consumer champion recently launched a campaign calling on businesses in essential sectors – supermarkets, telecoms and energy – to do more to help their customers through the cost of living crisis.

Read more about the campaign here and more about Which?’s calls on businesses here.

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