Which? comments on Paul Pester’s resignation

Gareth Shaw, Which? Money Expert, said:

“This is an opportunity for TSB to finally get to grips with the IT crisis that has affected millions and ensure it focuses on what really matters – providing the great service the bank’s customers deserve.

“TSB must be open with customers about what is being done to resolve these issues quickly, compensate all those affected and ensure its systems are robust and fit-for-purpose so there is no repeat of the recent fiasco, which caused such stress and inconvenience for so many families and businesses.

“Anyone unhappy with TSB should consider switching to a different provider – there has never been an easier time to switch and the Current Account Switch Service makes the process as painless as possible.”

Statement