Which? comments on people’s right to a refund during the upcoming train strikes

Rory Boland, Editor of Which? Travel, said:

“With the upcoming train strikes fast-approaching, many people will be wondering what to do if they bought a ticket and have now had their train cancelled.

“If you can’t travel and you have an unused ticket, you should be able to cancel and get a fee-free refund. A full refund also applies if you have started your journey but are unable to complete it due to delay or cancellations, and so have returned to your departure point.”

ENDS

Which? guide to claiming compensation for train delays and cancellations

Statement