Rory Boland, Editor of Which? Travel, said:
“With the upcoming train strikes fast-approaching, many people will be wondering what to do if they bought a ticket and have now had their train cancelled.
“If you can’t travel and you have an unused ticket, you should be able to cancel and get a fee-free refund. A full refund also applies if you have started your journey but are unable to complete it due to delay or cancellations, and so have returned to your departure point.”