Which? comments on Santander reducing bank branch opening hours

Jenny Ross, Which? Money Editor, said: 
“Santander deserves credit for taking greater account of customer needs than some of its rivals that have slashed their branch networks without putting in place reasonable alternatives. But this continues a concerning overall trend of banks chipping away at face-to-face services and opening hours. 
“While proposals from individual banks and the industry to protect cash are welcome, a piecemeal approach is unlikely to be enough to safeguard access to cash for the millions of people who rely on it. The government must announce, in next month’s Queen’s Speech, the legislation it has promised to protect cash for as long as it is needed.”

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