Which? comments on Stobart Air ceasing trading and Aer Lingus passengers having flights cancelled

Rory Boland, Which? Travel Editor, said:

“Aer Lingus passengers who have been affected by these cancellations will want to know that their money and bookings are safe, so it is right that the carrier is contacting passengers to discuss their refund or rebooking options. It must also ensure that any passengers left stranded as a result are rebooked onto an alternative flight at their earliest convenience.

“Stobart Air ceasing trading will be sobering news for the industry as the pandemic’s impact continues to wreak havoc on the travel sector. With most foreign travel still grounded, it’s vital the government steps in with tailored support for the travel industry.”

Notes to editors:

• Affected Aer Lingus passengers and passengers booked onto other flights operated by Stobart Air should wait for their airline to contact them to discuss their rebooking or refund options.
• Anyone stranded as a result of these cancellations should contact their airline to discuss their rerouting options. If the airline will not rebook you onto a suitable alternative flight and you have to make your own travel arrangements, retain any booking confirmations and proof of purchase to claim the money back from the airline as an expense.

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