Rory Boland, Editor of Which? Travel, said:
“Which? has received a steady stream of complaints from Teletext Holidays customers who have been left chasing refunds for cancelled holidays, so it is right that the CMA is investigating the company. Nearly a year on from the first wave of cancellations, it’s unacceptable for anyone to still be waiting for their money back.
“Customers have been understanding of the difficult circumstances travel companies faced in the past year, but it’s clear now that some operators feel empowered to act with impunity. The regulator should establish the scale of the problem and, if necessary, quickly take appropriate action against the company to send a clear message that it will not stand for this kind of behaviour.”