Gareth Shaw, Head of Money at Which?, said:
“Fraud can have long-lasting and devastating consequences for victims, so it should be a top priority for the Government and authorities – but our research has shown that fewer than one in 20 cases reported to Action Fraud is being solved. Too often, victims are left feeling abandoned and confused as investigations drag on with little sign of progress.
“To show they are serious about winning the battle against increasingly sophisticated fraudsters, the Government, police and banking industry must establish a more coordinated approach and make scams a top priority.”
Notes to editor
Official statistics suggest that more than 96 per cent of crimes reported to Action Fraud are closed without a successful outcome. Press release of Which? investigation into fraud here – September 2018.