Rory Boland, Editor of Which? Travel, said:
“The government’s new ‘rule of six’ for social gatherings, while understandable as a measure to protect public health, will likely disrupt many holidays in England that have already been paid for, leaving people with questions over whether they will be able to get their money back.
“Following the CMA’s intervention earlier this year on UK holiday accommodation cancellations and refunds, anyone with a booking that cannot go ahead as a result of lockdown laws should be entitled to a full refund. Holiday providers should refund any affected customers to prevent anyone being left out of pocket for obeying the law, and the regulator must be ready to come down strongly on any accommodation providers failing to do so.”