Which? comments on Thomas Cook relaunching as an online travel agent

Rory Boland, Editor of Which? Travel, said:

“While some previous Thomas Cook customers may be pleased to see it relaunching as an online travel agent, the events of the past few months should act as a reminder that just because a brand is a household name does not mean you can necessarily rely on it to treat you fairly.

“Package holidays booked through Thomas Cook would be Atol protected, however many of the big online travel agents have proven time and time again through the pandemic they aren’t able to offer the same level of protection or customer service as better, traditional tour operators, making it difficult to secure refunds that customers are legally owed for cancelled holidays.

“Anyone looking to book with Thomas Cook should check its terms and conditions carefully first to make sure they understand what rights they have if their trip is disrupted by changing government rules on travel corridors, and under what circumstances they can claim a full refund.”

Notes to editors:

  1. https://www.which.co.uk/news/2020/09/is-it-safe-to-book-a-holiday-for-later-this-year-or-2021-8-dos-and-2-donts/