Which? comments on travellers being refused refunds amid the coronavirus outbreak

Rory Boland, Which? Travel Editor, said:

“Which? is increasingly hearing about travel providers refusing to give refunds when customers cancel their holidays due to the coronavirus crisis.

“While consumers may choose to show flexibility by rebooking their holiday for a later date or accepting a voucher, under the package travel regulations providers are obliged to provide refunds.

“This is a challenging time for the travel industry and Which? believes the government should consider all options to support the sector. It is vital that any measures, such as credit notes replacing refunds, include strong guarantees or protections so consumers know they are not at risk of losing their money if a travel firm fails.”