Which? comments on travellers trying to return from France ahead of quarantine measures

Rory Boland, Which? travel editor, said:

“We’ve seen some airlines hiking prices for people scrambling to get home from France, while also refusing to refund or offer flexibility to those in the UK who can no longer take their holiday by claiming schedules are operating as normal – despite government advice against all but essential travel.

“The cynical behaviour of certain carriers has a knock-on effect for package operators, who are struggling to refund passengers when they can not claw back their money from the airlines. The impact on trust in the travel industry has been devastating.

“This reinforces why major reform of the travel sector is needed to put the travelling public first – including giving the CAA the powers it needs to act swiftly and effectively against airlines playing fast and loose with the rules.”

ENDS

Statement