Rory Boland, Editor of Which? Travel, said:
“Passengers must not be made to bear the brunt of these strikes. British Airways should make the necessary arrangements to avoid a raft of hugely disruptive last-minute cancellations.
“Strikes by airline staff are within the airline’s control because it is negotiating with its staff, so if your flight is delayed or cancelled because of this then you’ll likely be entitled to compensation under Denied Boarding Regulations.
“BA must also reroute customers as soon as possible using other carriers if necessary, and explain these rights to customers. We know this requirement is not always being met, so the government and Civil Aviation Authority must intervene where airlines are playing fast and loose with the rules.”
Notes to editors
- BA must also provide refreshments and accommodation as required while passengers await their new flight.
- Your flight compensation rights in extraordinary circumstances