Which? on what passengers can do if airport queues scupper their travel plans

Rory Boland, Editor of Which? Travel, said: 

“Lengthy airport security queues are causing huge stress for travellers ahead of their holidays. If your flight is due to depart shortly and you are stuck in the queue, make a fuss and ask a member of staff to take you to the front.  If it looks like you’ll miss the flight through no fault of your own, it is important to tell your airline as soon as you can. Buried in the Ts&Cs of many airlines is a promise to help, and some will let you rebook for free in such instances.

“Travellers who miss a flight due to extraordinary circumstances may be able to claim on their insurance. Evidence that you turned up at the time advised by the airport or airline could be crucial, so keep your bus ticket or parking stub, and any receipts from shops or restaurants inside the terminal.”


Notes to editors:

What can I do if I miss my flight due to queues and delays at airport security?