Rory Boland, Which? Travel Editor, said:
“The pandemic has been incredibly tough for airlines but weakening vital consumer rights protections for millions of holidaymakers is completely the wrong approach to solving the industry’s problems.
“Which? supports greater government support for the industry but the experience of Covid – which has seen refunds for millions of people illegally withheld by airlines and travel firms – has only reinforced the case for reform of travel laws and regulation to strengthen passenger rights and ensure airlines and travel operators face real consequences when they break the rules.”