Neena Bhati, Which? Head of Campaigns, said:
“Which? research has repeatedly exposed providers making misleading claims, charging rip-off prices and in some cases not even returning test results to customers, so Amazon’s entry into the market could offer some benefits to travellers such as access to quicker deliveries, which will be crucial over the Christmas holidays.
“For months Which? has been asking the government to take steps to properly regulate the market and implement the CMA’s recommendations, including ensuring that safe, reliable and affordable tests are available for all travellers so that they can have confidence they are booking with a provider they can rely on.”