Alex Neill, Which? Managing Director of Home Products and Services, said:
“Economy Energy customers will understandably be worried, but there is no reason to panic. Your energy supply will not be cut off and will continue as normal. We would encourage affected customers to take a meter reading as soon as they can, and when your new energy supplier contacts you, ask for the cheapest deal available.
“It’s important to be aware that you don’t have to stick with the new supplier chosen for you by Ofgem. Once the change to this supplier has been completed, do some research to compare the deal you’ve been offered to others on the market, and if you find a better one, switch away.”
Notes to editor
- Economy Energy rated poorly in Which?’s most recent 2019 annual customer survey.
- Which?’s advice regarding what to do if your energy supplier ceases trading: www.which.co.uk/consumer-rights/advice/what-should-i-do-if-my-energy-supplier-goes-bust
- Customers looking for cheaper energy deals can compare deals with Which? Switch, a transparent and impartial way to compare energy tariffs and find the best gas and electricity supplier.