Rory Boland, Editor of Which? Travel, said:
“It’s positive that the EU has backed the legal right to a refund for cancelled flights and holidays, and is encouraging member states to guarantee that vouchers and credit notes are financially protected should a company fail.
“However, a lack of action or clear guidance from our own government means that UK travellers are still left at the mercy of operators and airlines playing fast and loose with the rules – and facing huge confusion over travel booked in the coming months.
“The government must urgently show it is getting a grip on this scandal and confirm how it will ensure that those who opt for a refund they’re legally entitled to get their money back, and that customers who accept refund credit notes have their money protected.”