Alex Hayman, Which? Managing Director of Public Markets, said:
“It is good to see Great Western Railway and Greater Anglia passengers have improved rights of getting compensation after suffering train delays, however many passengers will still find themselves facing a time-consuming and complicated process to get the money they are owed and some may not claim at all.
“All train companies should offer Delay Repay 15 and make compensation automatic for all passengers so they no longer have to jump through hoops to get what they are owed.”
Notes to editors:
- Which?’s guide to train delay and cancellation rights and how to claim compensation can be found here: which.co.uk/consumer-rights/l/train-delays