Alex Neill, Which? Managing Director of Home Products and Services, said:
“Measures to ensure suppliers are fit to enter the market and provide good levels of customer service are a positive step. Customers deserve to get an excellent quality of service and more must be done to encourage improved standards across the board.
“Those unhappy with the service they are getting from their current energy provider should check our customers scores and consider switching to a better deal, as they could save around £400 a year.”
Notes to editors
- Customers looking for cheaper energy deals can compare deals with Which? Switch, a transparent and impartial way to compare energy tariffs and find the best gas and electricity supplier.
- A £378 saving is based on a medium user (using Ofgem averages of 3,100 kWh electricity and 12,000 kWh gas per year), paying by monthly direct debit, with paperless bills, switching from the priciest Big Six standard variable tariff to the cheapest deal on the market (available GB-wide). Data is from Energylinx and correct on 21st Nov 2018. Prices are averaged across GB and rounded to the nearest whole pound.