Alex Hayman, Which? Managing Director of Public Markets, said:
“It’s been clear for years that rail fares are too complicated and confusing for passengers, and all too often people don’t get the best fare for their journey. It’s a situation that’s gone on too long and the Government needs to make sure that any changes to the fares system are in the best interests of passengers.
“Trust in the industry is chronically low. While fixing the broken fares system will go some way to address this, more must be done for passengers who have to deal with shambolic services day in day out. That’s why automatic compensation should be introduced across the industry for people who have to endure delays and cancellations.”