Natalie Hitchins, Which? Head of Home Products and Services, said:
“It’s right that the regulator is taking action against individual firms lagging behind on smart meter installations, but there is a mountain to climb to get the rollout back on track. We need urgent action to resolve the remaining technical issues with second-generation smart meters to ensure they work properly for consumers.
“All parties involved in the rollout must work together to ensure people can enjoy the benefits of smart meters, such as greater convenience and a more competitive energy market, rather than hassle and soaring costs funded by their own bills.”
Notes to editor
- Which? research (online survey in Sept 2018 of 2,910 members of the public with smart meters, as part of our annual energy companies satisfaction survey) found that for almost six in 10 of those we surveyed who had switched energy supplier since they got smart meters, either their smart meter, their in-home display, or both stopped working: https://press.which.co.uk/whichpressreleases/more-than-half-of-energy-customers-with-smart-meters-have-problems-when-they-switch/