Which? responds to the APP Scams voluntary code publication

Gareth Shaw, Head of Money, Which?, said:

“Two years since our super-complaint highlighted a lack of protection for bank customers, the publication of this code is a significant step – but it will only be judged a success if the action taken by banks results in fewer scams and if all victims are treated fairly and reimbursed swiftly.

“It is now vital that all banks, building societies and other payment service providers sign up to the voluntary code and ensure that victims are not forced to clear unreasonable hurdles to prove they are not at fault when they have been targeted by fraudsters.

“The banks must also ensure a long-term funding solution is in place by 1st January 2020, so there can never be a return to the days when people were losing life-changing sums of money through no fault of their own.”

Statement