Rory Boland, Editor of Which? Travel, said:
“The travel industry has been dealt a serious blow by the coronavirus crisis, so it is vital that the government considers all options to support the industry and help it through this challenging period. However, if taxpayers’ money is to be used to sustain the industry, it is essential that businesses do right by their customers – particularly more vulnerable ones who may urgently need their money back.
“The government should confirm how it intends to support the travel industry through the outbreak, however it must ensure that the needs of consumers, many who will be in difficult financial situations, are not an afterthought.”