Which? responds to Amazon’s decision to stop accepting UK Visa credit cards from January

Gareth Shaw, Which? Head of Money said:

“This announcement may come as a shock to some Amazon customers, but there have been long-standing concerns about soaring credit card fees that affect both consumers and businesses.

“Consumers used to paying with a Visa credit card should be aware that switching to a debit card would mean they lose some valuable legal protections that enable them to get their money back if anything goes wrong with a purchase.

“We would encourage Amazon and Visa to urgently find a resolution to prevent any restriction on consumer choice. Regulators should also look very closely at this development and work to establish whether fees in the credit card market are fair and what impact this will have on competition.”

Notes to editors:

Which?’s guide to consumer rights under Section 75

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