Which? responds to BBC iPlayer not being accessible on some Samsung TVs

Kate Bevan, Which? Computing Editor, said:

“People pay a lot of money for TVs and other smart devices, so it is understandable that they would feel frustrated when they are no longer able to access their favourite apps – a problem that is likely to become increasingly common.

“Manufacturers need to be upfront about how long they will provide updates for smart devices and do a better job of giving support and guidance about the options available to customers if they stop. App developers should also be clear with people about which platforms their apps work on and give them plenty of warning when an app is no longer going to be supported.”

Notes to editors

• Which?’s guide on what to do if your TV has lost access to streaming apps:  https://www.which.co.uk/reviews/televisions/article/what-to-do-if-your-tv-has-lost-access-to-streaming-apps

Statement