Which? executive director Richard Lloyd said:
“British Gas are still posting decent profits, despite angry customers leaving following recent price hikes and the company receiving over a million complaints last year. When healthy profits aren’t based on satisfied customers it’s further evidence the energy market is broken.
“We need action to Fix the Big Six and soon. We want a full competition inquiry so that hard-pressed consumers can be confident that the market works well for them, as well as shareholders, and that the price they pay is fair.”
We are calling for six fixes to the energy market:
FIX NO.1. INCREASE COMPETITION
FIX NO.2. TRANSPARENT TRADING
FIX NO.3. PEOPLE POWER
FIX NO.4. COST CONTROL
FIX NO.5. CUSTOMER TRUST
FIX NO.6. WARMER HOMES
We have launched an online petition, calling on people to pledge their support for our campaign and help us to fix the broken energy market.