Rocio Concha, Which? Director of Policy and Advocacy, said:
“BT customers will find it galling to see the company boasting that its billion pound profits have partly come from imposing unpredictable inflation-linked price hikes on them during a cost of living crisis.
“It’s unacceptable that these unpredictable mid-contract price hikes have been allowed to continue in the telecoms industry for so long. These contract terms dump the burden of managing inflation risk onto customers, create confusion about prices and undermine competition.
“Which? is calling on all providers to do the right thing and cancel these above inflation price hikes in 2024. Ofcom should also use their review to finally ban these unpredictable mid-contract price hikes that harm consumers and undermine competition. Consumers need to know exactly how much their contract will cost when they sign up.”