Which? responds to CAA announcing its review of airline refunds

Rory Boland, Editor of Which? Travel, said:

“We know that airlines are breaking the law on issuing refunds, leaving hundreds of thousands of passengers still out of pocket and holiday firms without the cash they need to give customers their money back.

“Weeks have passed since Which? found major airlines are failing to refund passengers and the situation has hardly improved, so we would expect the CAA to act swiftly and take strong action against any airlines denying refunds or dragging their heels about giving customers their money back.

“To restore trust in the travel industry, the government must step in with support for airlines and holiday firms that may struggle to meet their legal obligations to their customers due to the coronavirus crisis.”