Rory Boland, Editor of Which? Travel, said:
“Millions of people have been left out of pocket by airlines and holiday firms openly flouting the law. Much stronger action is needed to stamp out bad practice in the travel sector, but it’s clear that the CAA’s current powers are inadequate to deal with this crisis effectively.
“This cannot be used as an excuse to delay action though. The regulator must use its existing powers to take a tough stance against airlines and operators playing fast and loose with the rules, while the government should step in with support for firms that need it to fulfil their legal obligations to their customers.”