Jenny Ross, Which? Money Editor, said:
“Our research has repeatedly found that challenger banks beat many of the UK’s biggest banking brands in terms of customer satisfaction, so it’s little surprise that more and more consumers are deciding to make a move.
“Any current account holders who are unhappy with their provider’s service should switch banks, as it’s never been easier. It takes just seven working days to switch you over from your old account once the new account is opened.”
Notes to editors
Which?’s step by step guide to how to switch bank accounts can be found here: https://www.which.co.uk/money/banking/switching-your-bank/how-to-switch-your-bank-account-a3xmb4z4z97t