Alex Hayman, Which? Managing Director of Public Markets, said:
“After months of delays and cancellations across the network, it is right the Government is taking steps to address the broken compensation system which for too long has left passengers infuriated.
“While one-click compensation is a step in the right direction, the Government should go further and make compensation fully automatic, ensuring more passengers will no longer face any barriers when trying to get the money they are owed.”
Notes to editors:
- Which?’s guide to train delay and cancellation rights and how to claim compensation can be found here: which.co.uk/consumer-rights/l/train-delays
- To report your delays, packed trains and cancelled journeys to Which? visit: which.co.uk/trainpain