Which? responds to CMA announcement major holiday lets firm refunding customers

Rory Boland, Which? Travel Editor, said:
“We reported Hoseasons and Cottages.com to the CMA for using potentially unfair terms and conditions to deny refunds for cancelled holidays, so it is good to see these companies have now made a commitment to the regulator to ensure customers will receive the refunds they are entitled to.

“While it is positive to see some firms changing their policy on refunds, there are still many customers struggling to get their money back for cancelled holiday accommodations and package travel bookings. The CMA must continue to investigate these sectors and come down strongly on any firms found to be flouting the law.”

Notes to editor

Which? reports holiday letting companies to regulator for withholding coronavirus refunds