Rocio Concha, Which? Director of Policy and Advocacy, said:
“Fairer and more competitive markets don’t just benefit consumers and honest businesses, but they also boost economic growth.
“The CMA is right to say that as technologies evolve so do the challenges for ensuring effective competition and preventing consumer harm. This is particularly important online, and the Digital Markets Unit will have an important role to play in tackling the dominance of a handful of tech giants, whose vice-like grip on the market leads to less consumer choice and shuts out smaller firms trying to compete. The wider work that the CMA undertakes on competition and tackling consumer harm is also crucial, particularly as consumers navigate the cost of living crisis – so we welcome its intended focus on areas of essential spending.
“In order to be able to take effective action, the CMA and the DMU require tougher powers. The government must move forward swiftly with plans announced in the Autumn Statement to equip them.”