Rocio Concha, Which? Director of Policy and Advocacy, said:
“Nine in 10 consumers use a mobile browser on a smartphone to go online, but Apple and Google have a vice-like grip on the browser market and a lack of competition harms investment and innovation.
“Ultimately this means a worse user experience and less choice for UK consumers, so it’s right that the CMA is taking forward this market investigation.
“This investigation is the latest in a long line of instances where the dominance of a handful of tech giants has been found to limit competition and could be causing harm to consumers. The government’s commitment to bringing forward the Digital Markets, Competition and Consumer Bill, giving the Digital Markets Unit tougher powers to promote competition and tackle these issues timely, is a crucial step in the right direction.”