Alex Neill, Which? Managing Director of Home Products and Services, said:
“It’s right that Viagogo is being forced to make these changes after we repeatedly exposed the company as a rogue operator for flouting consumer law.
“It is shocking, however, that the company had to be dragged through the courts to ensure music and sports fans are given the information they are entitled to when buying tickets.
“Viagogo should immediately take steps to overhaul its practices so its customers are no longer misled.”