Which? responds to DfT statement on smart ticketing

Alex Hayman, Which? Managing Director of Public Markets, said:

“The proposed Pay-As-You-Go system could go a long way to making train journeys simpler and improving passengers’ experience – the industry, government and regulators must ensure the full benefits of smart ticketing are realised as soon as possible.

“It is vital that automatic compensation is included in this rollout so that passengers no longer have to jump through hoops to get the money that they are owed.”