Which? responds to Easyjet grounding its entire aircraft fleet

Rory Boland, Editor of Which? Travel, said:

“With Easyjet grounding its entire fleet, many people may face being stranded abroad, so the airline should urgently set out how it will return passengers to the UK, including the possibility of rescue flights or flights with other operators.

“Many Easyjet customers say they are struggling to get clear information about their rights to a refund for cancelled flights. While some may be happy rebooking their holiday for a later date or accepting a voucher, the airline is legally obliged to offer refunds to customers whose flights have been cancelled.

“The government must consider all options to support the airline industry through this period, so consumers aren’t left without money they need at this time.”