Rocio Concha, Which? Director of Policy and Advocacy, said:
“Which? has led the way in campaigning for new laws to protect consumers’ ability to access cash and greater protection against suffering losses should they fall victim to a bank transfer scam.
“Cash still remains vital to millions of people’s lives and the government has backed Which?’s calls to guarantee minimum levels of free access to cash and ensure consumers won’t be left high and dry should a bank branch close in their community.
“With the UK still in the grip of a fraud epidemic, new rules for victims getting their money back should end the current reimbursement lottery and lead to fairer and more consistent outcomes.”